Ricardo Semler

President of Semco S/A

Ricardo Semler, president of Semco S/A, the Brazilian marine and food-processing machinery manufacturer, is a business speaker internationally famous for creating the world's most unusual workplace. Semler's management philosophy of empowering employees and looking at corporate structures in new ways, is a serious challenge to the ingrained model of the corporate pyramid. At Semco, workers choose their bosses. Financial information is shared with everyone. Thirty percent of his employees determine their own salaries. And self-managed teams replace hierarchy and procedure. Semler gives you an understanding of his unorthodox management practices that help you:

• Generate success through unconventional wisdom

• Motivate employees by involving them

• Run your company in a more humane, enthusiastic and enlightened way

Semler has been profiled in more than 200 magazines and newspapers, including the Wall Street Journal, Financial Times and Fortune. He was also profiled in Time's special edition, Time 100, which is published every 20 years to highlight leaders of the globe. He was also named one of the Global Leaders of Tomorrow by the World Economic Forum in Switzerland and is one of the world's most sought-after business keynote speakers.
 

He has appeared on television and radio on four continents and has lectured to audiences around the world. He also consults with major companies, including some of the largest car companies, cable channels and telecom firms. CIO magazine, using an elite jury that included Tom Peters, Jim Champy and Michael Hammer, selected Semco as the only Latin American company among the most successfully re-engineered companies in the world. The BBC included Semco in its 'Re-engineering The Business', a series focusing on the world's five most successful management structures.

Semler was named Brazil's 'Business Leader of the Year' in both 1992 and 1990, the same year America Economia (The Wall Street Journals Spanish language magazine) named him Latin American Businessman of the Year. A Harvard Business School alumini, Semler speaks fluent English. He is vice president of the Federation of Industries of Brazil and a board member of the SOS Atlantic Forest, Brazil's foremost environmental defence organisation.

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Abdulrahman A. Al-Tuwarirji

Director, Saudi Aramco’s Information Technology Continuing Excellence

Abdulrahman A. Al-Tuwaijri is a Director of Saudi Aramco’s Information Technology Continuing Excellence.  He leads the implementation of Shared Values Process^® in the Information Technology organization.  This is a process to create a high-involvement work environment where employees share responsibility and accountability at all levels.

He started his career with the Government sector in 1981 as supervisor engineer.  In 1989, he joined Saudi Aramco where he took several responsibilities and assignments in different departments.  Since 1994, he was involved in various change initiatives such as TQM, Process Improvement, Performance Measures, Balanced Scorecard, and Knowledge Management.

Abdulrahman has BS Degree in Civil Engineering and Master’s Degree in City & Regional Planning from King Fahad University of Petroleum & Minerals, and a certification in Human Resource Development from University of Minnesota.

Abdulrahman is also active in various institutes outside of Saudi Aramco.  He is President of the Dhahran Toastmasters Club, a Board Member of the Saudi Aramco Employees Association and a member of the Saudi Arabia Quality Council. 

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Abdulla Al Daboos

Director General, Emirates Post

Mr. Abdulla Al Daboos studied Business Administration at Louiseville University, Kentucky, and passed out in flying colours. He worked for a short while with Zadco, a petroleum company in Abu Dhabi, before joining Emirates airline.

As UAE manager of Emirates airline, Mr. Al Daboos helped raise the reputation of the airline locally and at the international level. During his ten-year tenure, Mr.

Daboos helped create unity among the different air operators, and was head of the local airlines association as well as the GCC airlines association.  In 1999, Mr.

Al Daboos joined Emirates Post as Director General and led its transformation into a commercially driven postal corporation. He has initiated several measures that have turned Emirates Post into a world-class postal organization, by widening the scope of services and entering into alliances at the local, regional and international level.

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A TV presenter and a media pundit. In the latter capacity, he has notched up over 1,000 radio and TV interviews, so is uniquely placed to give insights about the media. His personal strengths include Adaptability, confidence, and humour. He is able to help people communicate more confidently. He is able to explain exactly how to get your story into the public, obtain positive media coverage, and how to handle the public/media if things go wrong.

An accomplished and entertaining presenter, he is much in demand as a speaker at conferences, seminars and corporate events as well as for training assignments.

He is a Director of MediaCoach and Media Director of WaringWell, and has been both

a TV presenter and expert interviewee. He has made over 1,000 radio and TV appearances, as well as hundreds of speeches and presentations worldwide. He is uniquely placed to give insights about how to deliver your message to an audience.

As an experienced public speaker and member of the Professional Speakers Association, he knows what it is like to face a live audience - and is able to draw on his experiences to help the most timid speaker become a good presenter.

He has provided presentation and media skills training to executives at some of the world’s largest organisations, including Glaxo Smith Kline and BMW. He has also been

an advisor to the Cabinet Office of the UK Government.

His professional style and unrivalled expertise is in great demand at training courses and

conferences across the globe. He still appears frequently on radio and television.

As a speaker and trainer, he dispenses practical and useful advice in plain language, and receives almost all his bookings by referral. His professional qualifications include - MIPR (Member of the Institute of Public Relations), MBCS (Member of the British Computer Society) and MPSA (Member of the Professional Speakers Association).

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Anand Nicodemus

Re-engineering Officer within The Excellence Centre (TEC) of the Ports, Customs and Free Zone Corporation

Anand Nicodemus's mission is to benefit employees and shareholders, by changing the way companies manage and do their work.

Anand currently works as Re-engineering Officer within The Excellence Centre (TEC) of the Ports, Customs and Free Zone Corporation, and focuses mainly on Business Process Improvement/Redesign and Re-engineering. He also facilitates/mentors transformational changes happening in many areas of the Group.

His work in Re-engineering encompasses People, Business Processes and the enabling technologies. Within the People dimension, he created a model and framework called SIQWL for systemically improving the Quality of Work Life.  Besides he is exploring a) relationship between Intelligence orientation and its impact on Learning and b) application of NLP Hypnotherapy on the workplace.

Anand holds a degree in Computer Engineering and professional certifications in Information Systems Audit (CISA) and NLPHypnotherapy.  He has over 17 years of experience in Systems, Business Processes and Re-engineering.

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Bud E. Fackrell

General Manager, Abu Dhabi Marine Operating Company

Bud, a secondee from BP, assumed his duties as General Manager of the Abu Dhabi Marine Operating Company (ADMA-OPCO) in March 2002.  ADMA-OPCO is a joint venture subsidiary of the Abu Dhabi National Oil Company (ADNOC). It is one of the major producers of crude oil and natural gas from the offshore regions of Abu Dhabi.  ADMA-OPCO operates two of the largest offshore oil & gas fields in the world, Umm Shaif and Zakum. ADMA-OPCO has a vision of expanding its production volumes and being recognized as a world-class hydrocarbon producer, while ensuring the integrity of its facilities, protecting the health & safety of its employees, and preserving the environment.

Bud has 30 years of diverse, international, experience in the oil and gas industry with Amoco and BP. He has worked in seven different countries in numerous managerial positions. He is committed to the development of an individual’s leadership potential, and this leadership driving a company’s performance. Bud holds a B.Sc. in Petroleum Engineering from the University of Wyoming in the USA.

Bud is the proud father of eight children and enjoys spending as much time with the family as possible. He also enjoys traveling with his wife, biking, playing golf and scuba diving. He has had a long history of involvement with the Boy Scouts of America, and he and his five sons are all Eagle Scouts. He also serves as the Vice-Chairman of the Abu Dhabi Concert Committee, and Vice-Chairman of the Board of Trustees for the American Community School of Abu Dhabi.

Clive Gott 

Managing Partner, Lighthouse Training Ltd.

In 1990, Clive Gott was placed 11^th in the world fire-fighter games triathlon in Auckland New Zealand.  One year later he created the title of his story “Lardman to Ironman” when he completed the first of four Ironman triathlons (2.5 mile swim, 112 mile cycle, 26.2 mile run) in 9 hours and 26 minutes.

After moving into the field of sales and training with the Dale Carnegie organization, Clive turned to his natural talent for inspirational and motivational speaking.  He worked for several training organizations until starting Lighthouse Training Ltd in 1999. 

As a published author, his first book is titled  “A Fathers Gift, Your Life in Your Words” Clive is a regular contributor to several newspapers and trade magazines.  His audio programme “Believe and Achieve” was released in July 2002.  This was followed by two other publications “Inspiration on Tap” and “Live Life on Purpose”. 

Clive Gott is an outstanding speaker with a natural ability to keep an audience of one, to one thousand, amused and entertained whilst leaving them inspired to achieve their wildest dreams.  His message, that the difference between successful peoples and mediocre people is simply the way they think, is appreciated worldwide.  Having accepted speaking engagements in India, the Middle East (extensively in Dubai) Berlin and South Africa.

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David Creelman  

CEO, Creelman Research

David Creelman is CEO of Creelman Research.  He does writing, research, analysis and commentary on human resources issues.   His current clients include the Human Capital Institute, the Works Institute of Japan, Professor John Boudreau of the University of Southern California, the Boydon Institute, Women in Technology International, and Towers Perrin. 

His global "Secrets of Human Capital Management" column appears monthly in Turkey, Peru, South Africa, Holland, and Singapore.

Work History

David Creelman is best known for his role as Chief of Content and Research for HR.com.  As the first employee David played an integral role in growing one of the few successful dot coms.  At HR.com David was responsible for the initial design of the website, creating the business model for generating content and launching the HR research business.

In his time at HR.com David has had the opportunity to speak to a great many of the leading thinkers in management including Jim Collins (Good to Great), Henry Mintzberg (The Rise and Fall of Strategic Planning), David Ulrich (Human Resource Champions), Larry Bossidy (Execution), and Robert Kaplan (The Balanced Scorecard)

Prior to HR.com David was a management consultant in Canada and Malaysia, most notably with the Hay Group.  At Hay David was part of the team the researched computer assisted job evaluation and was an early practitioner of competency modelling.   He is a certified Behavioural Event Interviewer.

While in Malaysia he taught Rewards and Performance Measurement for the MBA program at the University of Malaya.

Before venturing into human resources consulting, David worked in IT for Wood Gundy where he led the mass introduction of microcomputers. 

Prior to moving into IT David worked as a financial analyst with Gulf Canada, involved both in building financial models for long term forecasting and tracking oil prices.

Education

David Creelman earned his MBA in 1982 from Canada's leading business university, the University of Western Ontario.

In 1979 David graduated at the top of his class in the Combined Honours Chemistry and Biochemistry program at McMaster University.

Past Clients

He has done consulting for the Royal Bank of Canada, Abitibi-Price, Bank Negara (the central bank of Malaysia),  HSBC, Petronas and many other large firms.

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Shan Mahendren

Director HRMS and Learning Management Systems, Oracle Europe, Middle East & Africa

Shan is Senior Director Human Resource Management Systems and Learning Management Systems for Oracle Europe, Middle East & Africa. Shan joined Oracle on Dec1st 2003. Prior to joining Oracle Shan was the President & CEO of Trainingfox, an eLearning solutions company. He has long experience in the IT Industry where he served as  Corporate VP of Enterprise Services at Global Knowledge Network and Director of Training Services with Digital Consulting.

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Nancy Brown

Manager of Element K’s Learning Services

Nancy Brown is the Manager of Element K’s Learning Services, a group which collaborates with clients to create “interlock” between business goals, technology, and people. A graduate of Mary Washington College and Colgate Rochester Divinity School, she leads a team that provides comprehensive planning, training, and support throughout the eLearning implementation process. Learning Services mitigates the risks associated with implementation by providing best in class project management expertise and tools, and a consistent, standardized, well thought out approach to delivery In addition, Learning Services offers global support through a dynamic online administrator resource site.

With Element K since 1994, she travels extensively, and with her team has collaborated with hundreds of clients throughout the world on how to best use their resources to introduce the richness of online learning to their organizations. In addition, she has presented at many conferences and trade shows, including TechLearn, ITTA, Training 2002, 2004 AAA HR Conference, the 2004 Accor Franchise Conference, and Conference Board e-Learning Workshops.

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Nigel Barlow

Director, Service Legends Ltd

Nigel Barlow has a reputation as one of the world’s most dynamic business speakers. He is also a strategic coach, consultant, and author, working with famous organisations in over 20 countries.

Nigel kickstarts fresh thinking by conveying vital messages in a highly interactive and theatrical way. He specialises in the implementation of change, innovation, creativity, and customer service. His distinctive approach is:

• The passion and originality he brings to his themes

• The way he helps managers to think beyond their

   current vision of possibilities to literally “invent their

   own future”

The topics he speaks on include:

• Shaping The Future

• Creative Approaches To Change

• The Story Of The Future

• Creating Legendary Customer Service

• Mindset – Mind free!

• Brand Magic

• Leadership And Creativity

• Putting Spirit In Your Business

Nigel’s book, Batteries Included! – Creating Legendary Service (Random House, London) is about Creativity, Change and Customers. It is a practical and inspiring guide to help the reader give levels of service their customers only usually dream about. What would it be like if your customers thought you were so great that they spread the word and did your marketing for you?

Tom Peter’s says of Batteries Included!: “Nigel Barlow’s book is simply brilliant! Is there anything left to say about superior customer service? The answer is obviously a resounding ‘yes’. This book proves it!”

Nigel is founding director of Service Legends Ltd, and also the Tom Peters Group consulting business in the UK. Organisations he has worked with throughout the UK, Europe, and USA include Abbey National, A C Nielsen, AGA, Agilent Technologies, Alfa-Laval, Anheuser-Busch, Barclays Bank, BBC, BP, BT, Carnegie, Clifford Chance, Eli Lily, Ericsson, Exxon Chemical, Frigoscandia, GKN, ICI, John Lewis Partnership, J P Morgan, Lexus, Lloyds TSB, Merck Generics, Mobil Oil, Nestle, Nokia, OM Gruppen, Rockwool A/S, Sainsbury, SAS Institute, Scottish Enterprise, SKF, Sun Life, Texaco, Trinity Mirror, Unilever and Whitbread.

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Paul A. L. EVANS

Professor of Organisational Behavior at INSEAD in Fontainebleau and Shell Chaired Professor of Human Resources and Organisational Development, Paul Evans has a PhD in Management and Organizational Psychology from the Alfred P. Sloan School of Management at M.I.T., an MBA from INSEAD, and he is a graduate in law from Cambridge University.  His new role is as Director of the INSEAD Global Leadership Centre in Asia.

He is also director of INSEAD's executive seminar on Management of People, which he created in 1977; he directed Managerial Skills for International Business for many years; and he works closely on related programs in Asia.   He has headed up for many years INSEAD's activities in the field of international human resource management, initiating many partnerships with leading MNCs and scholars to build INSEAD's competences in this domain, and he has been coordinator of INSEAD's Organizational Behavior department for successive periods.  He was recently faculty chairman of INSEAD’s executive education area.

British by nationality but international by orientation, he has also worked in Africa and Denmark, originally in the financial area.   He worked for two years as an organizational development consultant in the USA, and he has taught management courses at Boston University, MIT, l'Université de Montréal, Stockholm School of Economics, the University of Zurich, and Cornell University, as well as spending a year as visiting scholar at the University of Southern California and as Visiting Professor at London Business School.  He is titular professor at the European Institute for Advanced Studies in Management in Brussels. 

He has acted as a corporate advisor and worked on in-company management development programs with more than 100 international corporations, and he is a frequent keynote speaker at international conferences and conventions.   In 1988-89 he worked half-time with Royal Dutch/Shell, directing a project to reorient management training and development within the Group.   He was a board member of the Human Resource Planning Society (1988-92), the leading professional association in the US, and he is the founding board member of a pan-European project network, the European Human Resource Forum (EHRF).

His research focused originally on adult, career and leadership development, then on the leadership of change. His book with Fernando Bartolomé, Must Success Cost so Much? (1980) was translated into eight languages, the result of a four-year study of the relationship between the professional and private lives of over 14,000 executives.   His research focus then moved on to strategic HRM, and the dualities/paradoxes facing international firms.  He is the author of Human Resource Management in International Firms: Change, Globalization, Innovation (Macmillan, 1989),    A book which provides a comprehensive review of The Global Challenge: Frameworks for International Human Resource Management was published in 2002 by McGraw-Hill, and has been translated into other languages since.  One of his recent articles about Thriving on Paradox received an award as one of “the Ten Best Management Ideas in 2001” from a US review of management publications.  Aside from his many articles, cases (one winning the 2004 ECCH/Business Week “best case award”), a bestselling educational video called Managing People, and blended learning e-courses on Managing Oneself/Others, he serves on the editorial boards of leading scholarly journals on both sides of the Atlantic.   He has been described in the press as one of the world’s most influential people in the field of international human resource management, and he received the award in 2001 from the INSEAD MBA students as “outstanding teacher of the year”.  He has spent several months annually for the last 15 year in S-E Asia, long believing that this region would become a hub for global economic activity, and he will split his time between INSEAD’s Asian and European campuses in the coming years.

10 years experience in the Human Resources field out of which 6 for companies working in the Telecommunication field.

Currently:

Regional Human Resources Manager for Middle East & North Africa Region for Huawei Middle East & North Africa

Previously worked as:

Regional Payroll and Personnel Manager for Sainsbury’s Egypt (one of the biggest retail enterprises in UK)

Deputy HR Manager for ALKAN Networks (Local Company working in the field of Telecommunication in cooperation with Vodaphone Egypt

Recruitment & Training Manager for ESIG (Local Company working in Telecommunication field in cooperation with France Telecom)

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Samir Daqqaq

Vice President – marriott Global Sales

Middle East, Africa and Subcontinent

Samir Daqqaq is Vice President of the Marriott Global Sales Organization. Based in Dubai, Daqqaq is responsible for coordinating and integrating the work of Marriott Sales Offices in the Middle East, Africa and the Subcontinent and creating a synergy by liaising with other Marriott sales teams in the USA and internationally.

Daqqaq recently celebrated his 25^th Anniversary with Marriott and began this journey at the Khurais Marriott Hotel in Saudi Arabia. He then moved to the Amman Marriott Hotel where he rose from Front Office Manager to Director of Sales & Marketing. He held similar positions in Paris and Warsaw and was Regional Director of International Sales & Marketing for the Northern California Marriott properties based in San Francisco. In 1986, he was voted ‘Outstanding Director of Sales for Europe and the Middle East’.

Daqqaq initiated the Marriott Global Sales Office and Reservations Center in Amman in 1993 and was responsible for promoting Marriott and its products worldwide, focusing on the Middle Eastern, African and Subcontinent markets. In 1997, Daqqaq was nominated for the JW Marriott Award of Excellence and in 1998, he was promoted to Vice President, Global Sales where he established the USA Global Sales Organization. Here, Daqqaq coordinated the merger of two offices dealing with international sales into one team.

In addition to holding a Bachelor’s degree in Hotel Management, Daqqaq has twenty-five years of intensive training in all areas of the hospitality industry with specialization over the last fifteen years in Sales and Marketing Management.

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Ted Moorhouse

President, Serebra

Ted was elected to the Serebra Board in September 2002 and was appointed President in October 2002. Before joining Serebra, Ted was President of Cordova Pacific Capital Inc., a venture capital company. Prior to this, Ted held senior management positions at Epic Data, Oracle and Nortel Networks.

Ted began his career in 1979 with Ernst & Young, Chartered Accountants. After completing his articling term of service, Ted joined Nortel Networks, holding positions of increasing responsibility over an eight-year period. Ted's key Nortel experiences included an international assignment directing sales and marketing for the Advanced Office Computers division (London England), Ontario and Alberta sales management, culminating in senior management with responsibility for global product line management. Ted then followed his senior manager to Oracle Corporation, where he was a branch manager.

Ted has received numerous awards for his sales and marketing efforts. His achievements have earned Ted a national gold medal in sales performance at Nortel Networks and the BC Technology Industry Association "Marketer of the Year" award in 1998.

Ted has a Bachelor's degree in Commerce (Honours) from the University of Manitoba.

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Wiaam Shihab Ghanem Bani Hashem

Training & Development Strategy Leader -  Emirates Post

Mrs. Wiaam Shihab Ghanem Bani Hashem is leading the Training & Development Strategy at Emirates Post which is the UAE federal government postal establishment. She previously worked extensively in
formulating and developing recruitment and retention strategies as a Human Resources Manager at Mashreqbank, overlooking the UAE and Qatar.

She started her HR career in HSBC M.E. working in national development and on bank wide training initiatives. At the beginning of her working career, she worked with the Ministry of Education as a Special Education Teacher and was a member of the committee for the development of Special and Model classes for students with special needs. Wiaam is a frequent speaker at several social and public conferences and is a member at the Dubai University IT Faculty Council.

She is an IRCA Lead Auditor certified and holds certificates in several international psychometric tests. She is currently preparing a Master Degree in International Business at Wollongong University. She is married and has one child.

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Vinay Kapoor

Owner and Managing Director of Oasis Paper Industry,Manufacturer of Eo-Friendly Paper in the Middle East-based in Dubai

Vinay is currently owner and Managing Director of Oasis Paper Industry,manufacturer of Eo-Friendly Paper in the Middle East-based in Dubai,which has aslo pioneered the concept of Eco-conscious society (ecs).He is also on board of Rural Welfare Centre, Chennai (India)-Home for Orphans and Destitue women,Director of Fortius Management Advisors and a certified teacher of ART Of LIVING(AOL).

AOL is one of the fastest growing NGO's and  Non-profitable organisation in the world,enjoying special Consultative status with United Nations,and  present in over 130 countries conducting programs for improving Creativity and Productivity at work place,through elimination of stress..  

Prior to this Vinay held senior Management positions at Citigroup and Merrill Lynch Inc.He began his his career with Citibank NA,after acquiring Masters Degree in Finance.He spent over 15 years in the Banking Industry,and was recognised among the top producers at Merrill Lynch.He played a key role in desiging and executing an effective strategy which established Merrill Lynch as a market leader in the region.

In October 2001,he participated in the first program of Art Of Living and decided to spread this simple yet effective and very powerful breathing technique to corporate and non-corporate world.....He has been among the prominent speakers at various Local and International forums and currently activley involved with various relief projects for Tusnami victims.In addition,he has also introduced  AOL's  "PRISON SMART" program for inmates in Dubai Prison.    

In keeping with his theme of creating an Environment friendly and stress free world,his EXPERIENTAL and PRACTICAL courses for improving teamwork,creativiy and productivity are very well recognised and accepted in local and global organisations.

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Susan Bodinson

General ManagerElement K Middle EastDubai, UAE

Susan Bodinson is the General Manager of Element K Middle East which has offices in Dubai, UAE and Riyadh, KSA.  Under her leadership the company has created revolutionary Arabic e-Learning products including KnowledgePlanner, an Arabic Learning Management System (LMS) , and International Computer Driving License (ICDL) courses in Arabic and English. 

She has also led many successful e-Learning implementations in the region for key clients including Abu Dhabi Education Zone, Etisalat’s eCompany, and the Kingdom of Saudi Arabia’s General Organisation for Technical Education & Vocational Training (GOTEVOT).

Prior to joining Element K Middle East in October 2003, Susan led e-Learning implementations for Fortune 500 clients including Barnes & Noble and CompUSA for Element K in the United States. She previously worked as consultant for Questra Corporation where she worked with Ford Motor Company, and Xerox Corporation to help them develop online eBusiness applications.

Susan is a graduate of the University of Rochester’s undergraduate and MBA programs where she completed concentrations in both Computers and Information Systems and Marketing.

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