Stephane Garelli is a Professor at both the International Institute for Management Development (IMD), one of the world's leading business schools, and at the University of Lausanne. He is an authority on World Competitiveness and his research focuses particularly on how nations and enterprises compete on International markets.

He is also Director of the World Competitiveness Yearbook published by IMD. This yearly report compares the competitiveness of forty-six nations using 250 criteria.

Professor Garelli is closely connected to the world of business. He is, among others, Chairman of the Board of Directors of "Le Temps", the leading French language Swiss newspaper. He was formerly Chairman of the Board of the Sandoz Financial and Banking Holding, and member of the board of the Banque Edouard Constant. The author of numerous publications in the field of competitiveness, international trade and investments, he is also a columnist in several magazines. For twelve years he was permanent senior adviser to the European management of Hewlett-Packard, and before that Managing Director of the World Economic Forum and of the Davos Symposium for many years. He is a member of a number of institutes, such as: China Enterprise Management Association, Board of the ‘Fondation Jean Monet pour l'Europe', The Swiss Academy of Engineering Sciences, The Royal Society for the encouragement of Arts, Manufactures and Commerce, the Mexican Council for Competitiveness, etc.

He was a member of the Constitutional Assembly of his local state - Vaud, Switzerland from 1999 to 2002.

02.08.2005

Mr. Abdulaziz Al Sawaleh is the Executive Vice President-Human Resources in Etisalat, one of the leading Telecom Service Providers in the Middle East. An MBA in “Global Leadership” with many years of experience in Human Resources at the Corporate level, he is a strong believer in the strategic role of Human Resources function in managing organizational transition in a fast changing business environment.

He has played a lead role in implementing several key corporate initiatives to align HR systems and processes with a view to align them with the business strategies.

His concerted focus on Nationalization program has enabled Etisalat to emerge as the leading organization in this field and won several awards for Nationalization initiatives from Government and Academic Authorities.

Mr. Al Sawaleh is a member of Etisalat Academy Board, Etisalat University College Management Board and Advisory Board of UAE University MBA Program.

He has traveled extensively and participated in many global HR events including World Congress on Human Resources Management and Global HR Management Conference

Abdulqader Obaid Ali is the Director of Group Internal Audit and Quality for the Ports, Customs and Free Zone Corporation (PCFC). He is the Chairman of Dubai Quality Group and Ideas.Arabia.

Prior to joining as Director of Group Internal Audit and Quality, Abdulqader worked at Dubai Aluminum Company for 20 years holding various positions. As Manager of Quality Assurance, he was responsible for the development and maintenance of the ISO certifications. In the position of Manager of Organization Development, he managed the recruitment, training and succession planning. As the Manager of Information Technology, he aligned the IT systems to meet business needs.

His commitment to Quality has merited his role as Chairman of Dubai Quality Group and a Lead Assessor of Quality Management Systems for the Dubai Quality Award, Dubai Government Excellence Program and King Abdullah II Award.

Abdulqader holds a Bachelor of Science in Electronic Engineering Technology from the Arizona State University, U.S.A. and a Master of Science in Technology Management from Stirling University, Scotland, U.K. He successfully completed “The International General Management Program – Program for Executive Development” conducted by International Institute for Management Development (IMD), Switzerland.

David Creelman is CEO of Creelman Research. He does writing, research and speaking on the most critical issues in human capital management. His clients include think tanks, consultants, academics and organizations in Japan, the US, Canada and the EU. He publishes regularly in the US, Japan, Peru, Turkey, Brazil, South Africa, Holland, Romania and Singapore.

His current focus is on what organizations should report about human capital intangibles to the financial markets.

Prior to founding his own company David was Chief of Content and Research for HR.com. As the first employee of HR.com David played an integral role in growing a successful dot com; one that continues to thrive. For many years David was a management consultant in Canada and Malaysia, most notably with the Hay Group. He also taught Rewards and Performance Measures at the University of Malaya executive MBA program. Before venturing into human resources consulting, David worked in finance for Gulf Canada in Toronto and IT for Wood Gundy in the London.

He has a MBA from the University of Western Ontario and a Combined Honours B.Sc. in Chemistry and Biochemistry from McMaster

Until July 2004, Ken Graham headed global leadership development for the upstream business of the Royal Dutch/Shell Group of Companies. Ken continues to serve Shell, but no longer from the head office in The Hague. For Shell, Ken is currently building a development program for experienced leaders who don't have the career trajectory to get invited to fast track program offers. He continues to take these skill practice programs to participants in many of the 56 countries in which EP leaders and employees work.

Ken is building his leadership coaching and development consulting practice. Current clients are both North American and European. Recent Shell consulting has been in the Russian Far East, Asia, and Europe. Ken's favorite professional activity is public speaking in conference and program settings. Coaching executives and building/delivering leader development sessions are the other two focal points of his consulting.

Prior to joining Shell in The Hague in 2001, Ken built a consulting practice in leadership development, organization change, and executive coaching that included financial services, high technology (some software, more hardware), and overnight air shipment companies as clients. Leaders from USAA, Motorola, Boeing, IBM, Dell, Applied Materials, Intel, and FedEx serve as examples.

Ken has lead leadership development and talent management for two other large firms (Allstate Financial Services and Beatrice Companies), leadership development for two quality business schools, (Penn State and University of Texas at Austin), and was a co-founder of the leadership development and simulation firm Burgundy Group. For two of his eight years with Allstate, he led Strategic Planning for the firm.

A primary interest for Ken is in how mature companies successfully change. Individual leadership development preparation can add leverage. Organization change has these leaders improving their leadership as they lead, a favorite area of emphasis for Ken. Another such area is leaders teaching all staff how a given firm increases its profitability.

Ken holds a Ph.D. in Business Strategy from The Pennsylvania State University, a Master's Degree in Logistics, and a Bachelor's degree with Honors in Business. He has worked in or visited over seventy countries, and served in the U.S Army. He enjoys outdoor adventures like the 1000 mile float trip during the year 2000 down the Mackenzie River of Canada to the Arctic Ocean. A single engine airplane pilot since age 20, Ken recently completed a 2000 mile solo flight in the Mackenzie Valley of the Canadian North West Territory.

Ken and Joanne have two married daughters. Home is in suburban Chicago. Contact details are: kengraham8@msn.com (630) 297-5632

Virender Kapoor is the Director of Symbiosis Institute of Telecom Management a premiere Business School.It offers a post graduate management program and has been rated as the best business school in Telecom management by prestigious magazine surveys. He is a Telecom Engineer, and a Post Graduate in computer science from IIT Bombay. He also holds a Masters in Strategic Studies and International Relations.

He has a PG Diploma in Management & is a fellow of the IETE.He is on the HR committee of the CII (Confederation of Indian Industry).He has more than 30 years of experience in Telecom,Information systems and people management.

An avid writer and a speaker,he has written three books, one on Information systems and the other on Application of Telecom Technology and its Management.His third book “Heart Over Matter”: A new Mantra for Success, a best seller published by Macmillan, is a book on Motivation, Success & Emotional Competence. It has gone for reprint five times in less than eight months and getting rave reviews from the Press across the country. He also writes for prestigious magazines and news papers. His areas of interest are Management, IT, Telecom, Motivation, Leadership and Emotional Intelligence.

He conducts a deep impact workshop “The Winning Edge…” on Emotional Competence,Value based leadership and Success.His workshops have been attended by people from large number of prestigious companies.

Professor William Scott-Jackson is a Visiting Fellow at Oxford University (Skope) and Director of the Centre for Applied HR Research (CAHRR) at Oxford Brookes University Business School, which carries out practitioner oriented research into the impact of HR in business. CAHRR combines the academic resources of the University with the knowledge and expertise of associate Fellows from Industry, commerce and the Public Sector. It manages several thought leader groups on key HR topics and publishes best practice, either specifically commissioned by major plcs or through international bodies such as the Chartered Institute of Personnel and Development (CIPD) and the Chartered Management Institute CMI).

Recent studies have included executive resourcing, retention, outsourcing (CIPD) and human capital management (CMI). The Centre is currently carrying out a major research project with the CMI into human capital measurement, in the course of which William has conducted many interviews with senior investors, HR practitioners and general managers. The first publication of this research programme: ‘Getting the basics right: A guide to measuring the value of your workforce' was recently launched by Sir Paul Judge to an audience of investors, senior business people and the press.

William is also an active businessman, as Chairman, Research for Capital Consulting, Chairman of BusinessHR Solutions.net (a consultancy and provider of HR services to SMEs) and Chairman of CompliantHR. He is also an investor and non-executive Director of a number of fast-growth start-up companies, particularly spin-outs from Oxford University and strategic consultancies such as MLI Ltd.

Introduction

Patrick Lester has been involved in Training for the Telecommunications industry for the last 25 years.

Patrick Lester is a:

Fellow of the Chartered Institute of Personnel Development

Member of British Institute of Management.

Career Summary.

Employed for twenty years as a senior manager for BT and other large international companies, heading departments involved in Manpower planning, Personnel management, Training, Marketing and Customer care.

He was actively involved in the training programmes needed to change the culture of British Telecom (BT) managers during the period that the company moved from a government department to a private company in a competitive environment.

Since then he has assisted over forty other national telecommunications in preparing for liberalisation.

For seven years self-employed, working as a consultant and tutor, assisting a variety of companies with personnel and management issues mainly related to the introduction of culture change

During this time he also worked as a consultant for several national telecommunication organisations assessing training requirements, producing training plans and training managers and trainers

Presently Company Director of TM Training Solutions Ltd. With specific responsibility for telecommunications management and marketing training and the company quality control systems During this period he managed the Quality control systems of the company resulting in the company obtaining ISO 9000 qualification.

Presently Management, Commercial and HR Training consultant for BT Telconsult